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Returns

Please note our policy on returning unwanted or faulty items:

  • You may return or exchange any unwanted product as long as it is in perfect saleable condition with label attached and in its original packaging. If an item is found to be faulty, we will reimburse the cost of postage.
  • Returns must reach us within 14 days of receipt. Pack the item(s) securely before posting and remember to get ‘Proof of Postage’ available free from the post office. We cannot be responsible for lost parcels.
  • For your convenience, the return address is printed on your packing slip. Simply put this paper back in the plastic holder with the return address showing.
  • If you would like an exchange, please email us at sales AT muslincloths.co DOT uk to arrange this before returning your item(s).